Last updated: September 2026
At Labuta Laureada, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, how we protect it and what rights you have under applicable data protection legislation, including the EU General Data Protection Regulation (GDPR) and applicable Portuguese law.
1. Who We Are
Labuta Laureada is a rural, creative and sustainable project based in the Serra da Estrela region of Portugal.
For the purposes of applicable data protection legislation, Labuta Laureada is responsible for determining how personal information collected directly through our website and services is used.
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the contact details provided at the end of this policy.
2. Information We May Collect
Depending on how you interact with Labuta Laureada, we may collect information such as:
- your name;
- email address;
- telephone number;
- postal or billing address;
- booking and accommodation information;
- information relating to volunteering applications;
- information required to organise courses, workshops, retreats or events;
- payment and transaction information;
- information you provide when contacting us;
- dietary or accessibility information where you voluntarily provide it for the purpose of arranging your stay or participation;
- information relating to your preferences or interests where relevant to providing our services;
- photographs, videos or other content where appropriate permissions have been obtained;
- information relating to your use of our website, such as IP address, browser type, device information and website interactions.
We only ask for information that is reasonably necessary for the particular purpose for which it is being collected.
3. How We Collect Information
We may receive personal information when you:
- contact us through our website;
- send us an email or message;
- make an accommodation booking;
- book a course, workshop, retreat, event or equicoaching session;
- enquire about studio hire;
- apply to volunteer with us;
- purchase one of our products;
- subscribe to our mailing list;
- participate in an event or activity;
- interact with us through third-party platforms such as Worldpackers;
- interact with our social media pages;
- otherwise voluntarily provide information to us.
We may also automatically receive limited technical information when you visit our website through cookies and similar technologies.
4. How We Use Your Information
We may use your personal information to:
- respond to enquiries;
- process and manage bookings;
- provide accommodation and other services;
- organise volunteer placements;
- arrange courses, workshops and retreats;
- provide equicoaching and other activities;
- manage studio hire;
- organise events;
- process purchases and payments;
- communicate important information about your booking or participation;
- provide customer support;
- improve our website and services;
- send newsletters or promotional communications where you have agreed to receive them;
- maintain records required by law;
- protect the security of our property, systems, guests, volunteers and staff;
- comply with legal and regulatory obligations.
We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted or required by law.
5. Legal Basis for Processing
Depending on the circumstances, we may process your personal information because:
Contract: processing is necessary to provide a service you have requested, such as accommodation, volunteering, a workshop, equicoaching or studio hire.
Consent: you have given us permission to use your information for a particular purpose, such as receiving marketing emails or appearing in certain promotional material.
Legal obligation: we are required to process information to comply with applicable laws or regulations.
Legitimate interests: processing is necessary for the legitimate operation, security, administration and development of Labuta Laureada, provided those interests do not override your fundamental rights and freedoms.
6. Payments
Where you make a payment to us, payment information may be processed by third-party payment providers.
We generally do not need to store complete payment card details ourselves.
The relevant payment provider may process your information according to its own privacy policy and security procedures.
7. Booking & Third-Party Platforms
Some of our services may be booked or arranged through external platforms.
For example, our volunteer programme may be offered through Worldpackers.
When you use a third-party platform, your information may be processed by that platform under its own privacy policy and terms.
We recommend reviewing the privacy information provided by any third-party service before submitting personal information through it.
8. Mailing Lists & Marketing
If you choose to subscribe to our mailing list, we may use your name and email address to send information about Labuta Laureada, including:
- new accommodation opportunities;
- retreats and workshops;
- music events;
- volunteering opportunities;
- sustainable products;
- courses;
- news and developments;
- special events or offers.
You can unsubscribe at any time by using the unsubscribe option included in our communications or by contacting us directly.
We will not sell or rent our mailing list to third parties.
9. Photographs & Video
Labuta Laureada is a creative and community-focused environment, and photography or video may occasionally take place during events, workshops and activities.
We may use photographs or video for promotional purposes where we have an appropriate legal basis to do so and, where required, have obtained the necessary permission.
If you do not wish to appear in promotional photographs or videos, please let us know.
Where an image or video identifies you and you believe it has been used inappropriately, please contact us so that we can review the situation.
10. Sensitive Information
We may occasionally receive information that could be considered sensitive, for example:
- accessibility requirements;
- dietary requirements;
- information relevant to participation in an activity;
- emergency information voluntarily provided by a guest or participant.
We only request or use such information where it is reasonably necessary for providing a service, ensuring safety, meeting a legal obligation or where you have provided appropriate consent.
Please do not provide unnecessary medical or other sensitive information through general website forms or email.
11. Children
Our services may include accommodation, events and activities where children may be present.
We do not knowingly collect children’s personal information through the website for marketing purposes without appropriate consent.
Where information concerning a child is required to provide a booking or activity, it should normally be provided by a parent or legal guardian.
12. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- make the website function correctly;
- remember preferences;
- understand how visitors use the website;
- improve website performance;
- provide analytics;
- support certain marketing or embedded content.
Where required by law, we will request your consent before placing non-essential cookies on your device.
You may control or disable cookies through your browser settings or through any cookie-management tools provided on our website.
13. Website Analytics
We may use analytics services to understand how visitors use our website, such as which pages are visited and how people find our site.
Where third-party analytics services are used, they may process technical information according to their own privacy policies.
We will configure such services, where reasonably possible, in a manner consistent with applicable privacy requirements.
14. Social Media
Labuta Laureada may maintain pages or profiles on social media platforms.
If you interact with us through those platforms, your information may also be processed by the relevant social media provider.
Those platforms operate independently from Labuta Laureada and have their own privacy policies and terms.
15. Who We Share Information With
We do not sell personal information.
We may share relevant information with trusted third parties where necessary to provide our services or comply with legal obligations, including:
- payment providers;
- booking and accommodation platforms;
- Worldpackers;
- website hosting and technical service providers;
- email and mailing-list providers;
- accountants and professional advisers;
- event or activity partners;
- legal authorities where required by law.
We only share information that is reasonably necessary for the relevant purpose.
16. International Transfers
Some service providers we use may process personal information outside Portugal or the European Economic Area.
Where personal information is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
This may include the use of European Commission-approved contractual safeguards or other lawful transfer mechanisms.
17. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required by law.
For example, booking and financial records may need to be retained for legal and accounting purposes.
Marketing information may be retained until you withdraw your consent or unsubscribe, subject to any other applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete or anonymise it.
18. Security
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration;
- disclosure;
- destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable precautions when communicating sensitive information online.
19. Your Rights
Depending on the circumstances and applicable law, you may have the right to:
- access the personal information we hold about you;
- request correction of inaccurate information;
- request deletion of your information;
- request restriction of processing;
- object to certain processing;
- withdraw consent where processing is based on consent;
- request portability of certain information;
- object to direct marketing;
- lodge a complaint with the relevant data protection authority.
To exercise your rights, please contact us using the details below.
We may need to verify your identity before responding to certain requests.
20. Portuguese Data Protection Authority
If you believe that your privacy rights have been infringed, you have the right to lodge a complaint with the competent data protection authority.
In Portugal, this is:
Comissão Nacional de Proteção de Dados (CNPD)
Further information about the CNPD and how to make a complaint is available through its official channels.
21. Links to Other Websites
Our website may contain links to third-party websites, including booking services, Worldpackers, social media platforms, artists, partners and other organisations.
We are not responsible for the privacy practices or content of those external websites.
We recommend reading their privacy policies before submitting personal information.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we operate.
The latest version will always be published on our website with the date of the most recent update.
23. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights or have concerns about how your information is being handled, please contact us.
Labuta Laureada
Nabais, Gouveia
Serra da Estrela, Portugal
Email: todos@labutalaureada.com
We will endeavour to respond to legitimate privacy requests within the period required by applicable law.
